Responsible Gaming at 98taka

Gambling should be enjoyable entertainment, not a source of stress or financial harm. 98taka is committed to providing every player in Bangladesh with the tools, information, and support needed to stay in control at all times.

21+ Only Self-Exclusion Available 24/7 Support

Online gambling, whether it is cricket betting on a BPL match, spinning the reels on slots, or playing a live casino table, is designed to be a form of entertainment. For the vast majority of players, it stays that way. But for a small number of people, gambling can develop into a pattern that causes real harm — to finances, to relationships, and to mental health.

98taka takes this seriously. We have built a suite of practical tools into the platform specifically to help players manage their gambling activity. We also want every player to be able to recognise the early warning signs of problem gambling so they can act before things escalate. This page explains everything you need to know, including how to reach us if you need help right now.

All responsible gaming features on 98taka are available to players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and everywhere else across Bangladesh. You do not need to make a case or justify yourself to use any of these tools — simply request them through your account dashboard or contact our support team and we will apply the setting immediately.

98taka enforces a strict minimum age policy. Players must be 21 years of age or older to register an account or place any bet. Age verification is carried out during the KYC process, and any account found to belong to a person under 21 will be closed immediately with deposited funds returned to the originating payment method.

Our Responsible Gaming Tools

The following tools are built directly into the 98taka platform. To activate any of them, log in to your account and visit the Responsible Gaming section of your account dashboard, or contact support at any time.

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Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the period resets. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active — this built-in delay gives you time to reconsider.

Available Now

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Loss Limits

Define the maximum amount you are willing to lose within a set period — daily, weekly, or monthly. When your net losses reach this threshold, your account will be temporarily restricted from further play until the limit period expires. Like deposit limits, reductions apply instantly while increases require a cooling-off period.

Available Now

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Session Time Limits

Set a maximum continuous play session length. When the timer expires, you will receive a clear on-screen notification and your session will be paused. This tool is particularly useful for players who lose track of time during live sports betting or live casino games. You can set limits from 30 minutes up to 8 hours.

Recommended

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Time-Out (Short Break)

Need a short break from the platform without committing to a full self-exclusion? A time-out suspends your account for a period of your choosing — 24 hours, 48 hours, 1 week, or 1 month. During a time-out you cannot log in, deposit, or place bets. Your account and balance are preserved and fully accessible when the time-out expires.

Temporary Pause

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Self-Exclusion

Self-exclusion is a longer-term measure for players who feel gambling has become a problem. You can self-exclude for a minimum of 6 months, with options extending to 1 year, 3 years, or permanently. During self-exclusion, your account is closed and you will be blocked from re-registering on the platform. Any remaining balance will be returned to your verified payment method. Self-exclusion cannot be reversed during the chosen period — this is intentional.

Permanent Option Available

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Reality Check Reminders

Enable periodic pop-up notifications during your play sessions reminding you how long you have been playing and how much you have wagered or won or lost in the current session. These reality checks appear at intervals you set — every 30, 60, or 90 minutes — and give you a moment to decide whether to continue or stop. They cost nothing and take seconds to set up.

Easy to Enable

Recognising Problem Gambling

Problem gambling rarely announces itself clearly. It tends to develop gradually, and many players do not realise there is an issue until it has already caused significant damage. The following warning signs are worth taking seriously. If several of these apply to you — or to someone you know — it is worth taking action sooner rather than later.

⚠ Warning Signs to Watch For

🔴 Gambling with money intended for essential expenses — rent, food, utilities, or loan repayments.
🔴 Chasing losses — continuing to play in an attempt to win back money you have already lost, often leading to larger losses.
🟠 Borrowing money from family, friends, or financial services to fund gambling activity.
🟠 Spending significantly more time gambling than originally intended, including playing through the night.
🟠 Feeling irritable, anxious, or restless when not gambling, or when attempting to reduce gambling activity.
🟡 Concealing gambling activity from family members or close friends because you anticipate their concern or disapproval.
🟡 Gambling to escape stress, anxiety, loneliness, or personal difficulties rather than for entertainment.
🟡 Neglecting work, studies, or family responsibilities because of time or money spent on gambling.
🟡 Repeated unsuccessful attempts to reduce, control, or stop gambling despite wanting to do so.

Quick Self-Assessment

Read through the following questions honestly. There are no right or wrong answers — this is for your own reflection only. If you find yourself answering "yes" to three or more questions, we strongly encourage you to speak with our support team or activate one of the responsible gaming tools above.

01. Have you ever gambled more than you planned to in a single session?

Consider whether this happens occasionally or regularly — frequency matters.

02. Have you ever felt the need to bet increasing amounts to get the same level of excitement?

This is a recognised pattern called tolerance, similar to that seen in other addictive behaviours.

03. Have you ever returned to gambling the day after a loss to try to recover what you lost?

Chasing losses is one of the most common and dangerous patterns in problem gambling.

04. Have you ever lied to someone close to you about how much time or money you spend gambling?

Secrecy and concealment are often early indicators that gambling has moved beyond comfortable entertainment.

05. Have you ever gambled to relieve stress, worry, or a low mood?

Using gambling as an emotional coping mechanism increases the risk of dependency significantly.

06. Have you ever considered or attempted to stop gambling but found it difficult to do so?

Difficulty stopping, even when you want to, is a key marker worth taking seriously.

Setting Your Limits — How It Works

Guide Deposit & Loss Limit Settings

Daily Limit

Caps total deposits or losses within any single calendar day (midnight to midnight BST). Ideal if you play frequently but want to control daily spend. Minimum: ৳500 · No upper cap.

Weekly Limit

Applies across a rolling 7-day window from the day you set the limit. Good for players who prefer weekly budgeting aligned with income cycles. Minimum: ৳1,000 · No upper cap.

Monthly Limit

Covers a full calendar month. Suitable if you treat gambling as a monthly entertainment budget item, similar to a streaming subscription. Minimum: ৳2,000 · No upper cap.

Reduce Limit

Takes effect immediately — no waiting period. You can always tighten your own limits in real time.

Increase Limit

Subject to a mandatory 7-day cooling-off period before taking effect. This delay is intentional and cannot be waived.

Remove Limit

Removing a previously set limit also requires the 7-day cooling-off period. The existing limit stays active during this window.

Self-Exclusion — Full Details

Self-exclusion is the most comprehensive protective measure available on the 98taka platform. It is intended for players who have concluded that they need a complete break from gambling, or who feel that other limit-based tools are insufficient for their situation. Self-exclusion is always taken seriously — it is not reversible during the chosen exclusion period.

Step 1 Choose Your Exclusion Period

Select a period that feels right for your situation. Available options are: 6 months, 1 year, 3 years, or permanent (lifetime) exclusion. If you are unsure, choose the longer option — you can always contact us to review your situation after the minimum period has elapsed.

Step 2 Confirm Your Request

Submit your self-exclusion request via your account dashboard or by emailing [email protected] with the subject line "Self-Exclusion Request — [Your Username]". Your account will be suspended within 24 hours of a verified request. During that window, we recommend activating a time-out to protect yourself in the interim.

Step 3 Balance Returned

Any verified balance in your account at the time of self-exclusion will be returned to your registered bKash, Nagad, or Rocket wallet within 5 business days. Pending bonuses with incomplete wagering requirements will be forfeited in line with our Terms & Conditions.

Step 4 Re-registration Block

98taka will take all reasonable technical steps to prevent you from creating a new account during your self-exclusion period. If you attempt to re-register and succeed due to a technical limitation, you are required to notify us immediately so the new account can be closed. Any winnings obtained during a period of active self-exclusion will be voided.

Protecting Minors — 21+ Policy

The 98taka platform is strictly for adults aged 21 years or older. This is a firm rule with no exceptions. We verify the age of all players during the KYC process, and any account found to belong to a person under 21 is closed immediately.

If you share a device with younger family members — children, teenagers, or young adults under 21 — we strongly encourage you to take the following precautions to prevent underage access to the platform:

Tips Keeping Minors Safe

Never share your 98taka account login credentials with anyone, regardless of their age.
Log out of your account every time you finish a session, especially on shared or family devices.
Use device-level parental control software to restrict access to gambling websites on phones and tablets used by minors.
Keep your devices password-protected with a PIN, fingerprint, or face ID that minors do not have access to.
Talk openly with young people in your household about the risks of gambling and why it is an adult activity.
If you suspect a minor has accessed your account or placed bets using your credentials, contact [email protected] immediately.

Getting Help — Support Resources

If you feel that gambling is no longer fun and has started to affect your finances, your relationships, or your mental health, please reach out. The 98taka support team is available 24 hours a day, 7 days a week, and will treat your situation with complete confidentiality and zero judgement. You can also seek support from independent organisations that specialise in helping people with gambling-related concerns.

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Contact 98taka Support

Our responsible gaming team is reachable around the clock. Whether you want to activate a self-exclusion, set deposit limits, or simply talk through your situation, we are here to help.

[email protected] Available 24/7 · Bangladesh Standard Time (BST, UTC+6)

Note Independent Support

In addition to contacting 98taka directly, players who are concerned about their gambling habits are encouraged to seek independent, confidential advice. Several international and regional organisations provide free counselling, self-help resources, and crisis support for people affected by problem gambling. A quick search for "problem gambling helpline Bangladesh" or "gambling addiction support" will direct you to current resources available in your region. Speaking to a trusted friend, family member, or healthcare professional is also a meaningful first step.

Play Responsibly with 98taka

Gambling is entertainment. Set your limits, use our tools, and enjoy cricket betting, slots, and live casino on your own terms. When you are ready to play, 98taka is here — safely. 21+ only.